I Manage Your Shopify Backend — So You Don’t Have To
ROY.LOCK
Senior Shopify Store OperatorSince 2022, I’ve been working directly with Shopify stores, managing backend operations across both growing brands and fast-paced FMCG environments.My work has involved handling daily backend workflows across inventory, fulfillment, and store maintenance, resolving backend issues, and maintaining operational consistency in stores with ongoing activity and frequent updates.This has developed a practical, structured approach to Shopify operations — ensuring stores remain stable, organized, and running without operational bottlenecks.
This might sound familiar?
• Product updates and uploads are eating up your time• Order fulfillment is manual and inefficient?• Inventory keeps getting messy or inaccurate?• You struggle to adjust your store layout or theme and unsure which apps to install, remove, or the ideal placement?• You lack clear visibility on store or product performance?• When something breaks, it disrupts sales and takes time to fix?• You’re currently paying for this role that feels inefficient or not fully utilized?
This is where I come in
I take ownership of your Shopify backend operations — handling the day-to-day tasks, fixing issues, and keeping everything running smoothly.
What I Do?
I don’t just complete tasks — I structure your backend so operations run without constant oversight• Product updates and bulk uploads handled efficiently so you don’t spend hours managing them• Inventory structured to avoid stock errors and mismatches• Shipping setup configured properly, with issues resolved quickly• Order processing handled smoothly, including refunds and troubleshooting• Apps managed to prevent conflicts and maintain store stability• Theme layout adjustments handled without disrupting the store• Promotions and discounts set up correctly without unnecessary complexity• Ongoing backend maintenance to keep operations running without interruption• Clear operational and performance reporting for better visibility and decision-making
pricing
STARTING FROM USD 500 / MONTH
Designed for growing stores that need consistent backend support without hiring full-timeFinal pricing might be adjust based on store size, SKU volume, and operational complexityNo long-term commitment — start month-to-month and scale as needed
HOW THIS WORKS
Simple 3-step model:
1. Store review
We review your store operations and identify workload.2. Define operational scope
We confirm responsibilities and monthly retainer.3. Ongoing backend ownership
I manage store operations so you don’t have to.
Core values
OWNERSHIP
I take full responsibility for your store operations — no micromanaging needed.PARTNER MINDSET
I see all client as a partner instead of employer-employee relationship. I work with founders and prioritize what actually matters.FOCUS & QUALITY
I Currently working with a limited number of stores to maintain quality.
What I’ve handled
• Managed daily operations for an FMCG Shopify store with high SKU volume• Handled inventory, fulfillment, and backend workflows across multiple brands• Supported stores across clothing, jewelry, and personal care brandBuilt through hands-on experience working closely with founders and coordinating across teams — ensuring backend operations run smoothly, consistently, and without bottlenecks.
About Me
Based in Malaysia (GMT+8)
2022
Began working with Shopify stores by supporting a growing personal care brand with store setup and day-to-day backend operations.2023
Moved into a full-time Shopify Operations Executive role within an FMCG company, gaining experience in a fast-paced, high-volume environment.2025
Transitioned into independent work, managing Shopify store operations for a small number of stores across clothing, jewelry and personal care brand on a freelance basis.2026
Now focused on providing structured Shopify backend operations and maintenance support as a long-term service.